Privacy Policy

Framedrop (Vetor Imperial Lda.) respects the protection of its Users' personal data and is committed to safeguarding their privacy. This Privacy Policy ensures compliance with applicable data protection laws and outlines how Framedrop collects, processes, and protects the personal data of Users who use the website and Services provided by Framedrop (the “Platform”).

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1. Legal Framework

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Users' personal data will always be processed in strict compliance with applicable data protection laws, particularly in accordance with the provisions of the General Data Protection Regulation (GDPR) and Law No. 58/2019 of August 8th, which ensures the implementation of the GDPR within the Portuguese legal framework.

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2. Data Controller

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Vetor Imperial Lda. (“Framedrop”), a limited liability company registered at the Commercial Registry Office under the corporate identification number 516.402.617, with its head office at Rua Carlos Ramos, Lote 14, 1.º Direito, 3030-777 Coimbra, also referred to as the “Data Controller,” is responsible for processing the personal data of Users of the Platform.

Framedrop provides video editing and digital content services using artificial intelligence software to streamline and optimize the editing process for professional content creators worldwide (individuals and companies), as well as for individual users.

Framedrop collects Users' personal data through its website and via social media, particularly when Users register or log in to their personal accounts using their Google or Twitch profiles.

If you have any questions about this Privacy Policy or how Framedrop processes your personal data, please contact us using the information provided in Clause 15.

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3. Personal Data

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Personal data refers to any information, of any nature and in any form, relating to an identified or identifiable natural person.
According to the GDPR, a natural person is considered identifiable if they can be identified, directly or indirectly, particularly by reference to a name, identification number, location data, online identifiers, or one or more elements specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

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4. Categories of Personal Data

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Framedrop only collects the data it considers essential for the User to access the Platform and use the Services securely, to register and process User orders related to subscription and payment for the Services, and, if the User is interested, to keep the User informed about the Services and any updates, changes, or commercial partnerships.

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The information collected about the User and how it is collected may vary depending on the type of subscription purchased.

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To review the purposes and legal grounds for processing your personal data, Users can refer to Clause 6, “Purposes and Legal Grounds for Processing.”

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5. Personal Data Collected by Framedrop

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• Identification Data: Name.
• Contact Data: Email address.
• User Content: Including images, videos, or other information provided by the User during the use of the Services and shared with Framedrop.
• Data provided by the User in information requests, complaints, or other communications with Framedrop.
• Location Data: General location information derived from device data associated with the IP address.
• Device and Technical Information: Information about the hardware, operating system, browser type, browser settings, mobile carrier or internet service provider, and unique identifiers associated with the User's device, including the IP address.

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For Users who only access Framedrop's website without creating an account, only location data, device, and technical information will be collected.

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6. Purposes and Legal Grounds for Processing

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Framedrop processes Users' personal data based on the following legal grounds:

• Fulfillment of contractual or pre-contractual obligations;
• Compliance with applicable legal obligations;
• Consent;
• Legitimate interests, ensuring that the need for personal data processing is balanced with the Users' interests, rights, and fundamental freedoms.

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Framedrop uses the User's personal data for the following purposes:

• Registration on the Platform;
• Acquisition of different subscription plans by the User;
• Communication with Users, including responding to complaints and requests;
• Marketing and advertising communications, including offers, new services, commercial campaigns, satisfaction surveys, and feedback requests;
• Improving and personalizing Services according to User preferences;
• Notifying Users of changes to the Services;
• Ensuring the operability of the Services and the Platform and security in its use;
• Analyzing and understanding how Users interact with the Platform;
• Investigating and reporting any violations of the Terms and Conditions or applicable law.

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The following table identifies some of the purposes for which Framedrop collects and processes Users' personal data, with full transparency, ensuring security and confidentiality. Only the data strictly necessary for the purposes outlined above is collected.

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7. Data Sharing with Third Parties

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In the context of providing the Services requested and contracted by the User, Framedrop may engage service providers and intermediaries, subcontractors of Framedrop, who must have access to some of the User's personal data, including:

• IT service providers, solely and exclusively for purposes of storage, development, or maintenance of the technological solutions offered by Framedrop, all based in the European Union (EU) or European Economic Area (EEA);
• Electronic payment processing service providers, for processing payments related to the Services offered by Framedrop, based in the EU or EEA;
• Marketing and communication service providers, for Framedrop to communicate and promote its Services to Users, based in the EU or EEA;
• Artificial intelligence software providers, to enable the provision of the Services on the Framedrop Platform, based in the EU or EEA.

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However, these communications are made solely and exclusively to fulfill the purposes for which the data is collected and following Framedrop’s instructions, in strict compliance with data protection regulations and information security standards.

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In addition to the service providers contracted by Framedrop, Users' personal data may also be shared with other entities for their own purposes:

• Judicial, administrative, and regulatory authorities, to ensure compliance with legal obligations or a court order.
• Third parties with whom the User has consented to the disclosure of their personal data.

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8. Data Retention Period

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Users' personal data will only be retained for the necessary period to fulfill the purposes for which it was collected or for the periods required by legal obligations.

In some cases, to comply with the law, Framedrop must retain the User's personal data for the legally stipulated period (e.g., tax obligations).

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9. Rights of Data Subjects

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Framedrop makes every effort to ensure that Users' personal information is accurate, up-to-date, and complete, in line with the purposes for which it is collected and processed.

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In accordance with the GDPR, data subjects have the right, at any time, to access and object to the processing of their personal information, as well as the right to update, correct, and delete any data that is incomplete, incorrect, outdated, or prohibited by law.

For data processing based on consent, the User also has the right to withdraw consent at any time.

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To exercise these rights, the User should contact Framedrop using the contact details provided in Clause 15.

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Users also have the right to file complaints with a supervisory authority if they so wish.

The following table summarizes the rights of data subjects:

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10. Automated Decisions

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Framedrop does not anticipate that Users will be subject to decisions based solely on automated processing that produce legal effects or similarly affect them significantly.

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However, this policy will be updated should this position change, and the user will be notified of any such changes.

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11. International Transfers

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Framedrop does not foresee transferring Users’ personal data outside the EU or EEA, i.e., to a third country. However, should such a transfer become necessary (for example, by engaging subcontractors based in a third country), strict compliance with European legislation regarding data transfers to third countries will be ensured, along with providing all necessary information, including details on guarantees for such transfer, such as:

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• Adequacy Decisions: When the European Commission determines that a third country provides an adequate level of data protection, personal data may be transferred to that country without implementing additional measures.

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• Adoption of Appropriate Safeguards, such as Standard Contractual Clauses: These contractual commitments, adopted by the European Commission, ensure adequate protection for personal data transferred outside the EU or EEA, binding recipients of personal data to specific data protection standards, including the obligation to implement appropriate technical and security measures.

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12. Cookies

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What Are They?

Framedrop uses automatic data collection systems, particularly cookies. Cookies are small text files with relevant information stored by a User’s access device (computer, mobile phone, or tablet) via the internet browser when visiting a website. These cookies can be installed or stored in device memory or on the hard drive, holding information about User preferences.

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Why Are Cookies Used?

Cookies help determine the usefulness, relevance, and number of visits to a website, providing users with a faster and more efficient browsing experience by reducing the need to repeatedly enter the same information.

Except for strictly necessary cookies, Framedrop places cookies only after obtaining User consent through the cookie banner displayed on the website.

Framedrop uses cookies to ensure secure website operation, enhance User experience, and improve the website’s performance and efficiency by storing information on the User’s device.

Framedrop will not use data stored in cookies without prior consent, where legally required.

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Types of Cookies

• Strictly Necessary Cookies
  Essential for website functionality, activated based on User actions (e.g., accessing a personal area or opening new pages) to store the minimum information needed for the website to work. These cookies do not store any data that allows User identification.

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• Performance or Analytics Cookies
  Collect information about website usage, such as the most frequently visited pages or error messages. These cookies do not store identifiable information. The collected data is aggregated and anonymous, used solely to improve website performance and, consequently, User experience.

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• Functionality Cookies
  Allow the website to save User preferences, providing optimized, personalized functions so that Users do not need to reconfigure the website with each visit. These cookies collect only anonymous information and do not track movement on other websites.

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• Marketing Cookies
  Used to display relevant ads to Users, limit ad frequency, and measure marketing campaign effectiveness. They log whether a website was visited and can share this information with third parties, such as advertisers. Marketing cookies are often linked to third-party website features.

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• Third-Party Cookies
  Used to measure the success of applications or websites and third-party advertising effectiveness. They can also personalize widgets with User data. Unlike proprietary cookies, these are not managed and controlled directly by the company and are typically either analytics or marketing cookies.

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What categories of cookies does Framedrop use and for what purposes?

Framedrop employs strictly necessary cookies to ensure the proper functioning of the website and Platform Services.

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This category includes:

(i)  Authentication Cookies: Used to identify Users, ensuring the security and integrity of the Platform and access to Users' personal areas.

(ii) Session Cookies: Allow Framedrop to maintain the User's session as they navigate between different pages.

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In addition to these essential cookies, Framedrop may use third-party cookies, subject to User consent. Framedrop does not control the settings of these third-party cookies. Therefore, Users are advised to review the respective websites and policies of these third parties for further information about these cookies.

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Cookie Management

The user may, at any time, authorize, restrict, or prohibit the cookies mentioned above.

They may also, at any time, authorize, restrict, or prohibit cookies by configuring their Internet browser (Internet Explorer, Firefox, Safari, Google Chrome, Opera, etc.) as described below. Please note that any changes to these settings may affect browsing experience and access to services that require cookies.

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Each browser’s configuration is different, so we recommend consulting the help menu of your browser:

• For Chrome
• For Safari
• For Firefox:

For Microsoft Edge

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13. Security Measures

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Framedrop has implemented and continuously updates technical, physical, and organizational security measures to ensure that user's personal data is treated with a high level of security.

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The existing technical, organizational, and physical procedures ensure the confidentiality of users' personal data, protecting them from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, and from other illegal forms of data processing.

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For example, we have implemented the following measures:

• Access control to personal data
• Use of Authentication Codes
• Use of antivirus software
• Encryption of information

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Framedrop also takes measures to ensure the confidentiality, integrity, availability, and resilience of its processing systems and services, with a data breach incident response system in place to mitigate any potential harm to the rights and freedoms of data subjects.

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Processes are also implemented to regularly assess and evaluate the effectiveness of all technical and organizational measures.

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Framedrop ensures that any subcontracted entity is bound to equivalent security measures and acts under Framedrop’s continuous instructions.

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14. Changes to the Privacy Policy

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As data processing practices may change frequently according to Framedrop’s needs and applicable laws, this Privacy Policy will be updated accordingly and regularly, so it is advisable to review it periodically.

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In the event of significant changes, users will be informed by email.

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15. Contact

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For questions regarding this Privacy Policy or to exercise data subject rights as specified in Clause 9, users should contact Framedrop at:

help@framedrop.co